![]() If a device isn't supported, it's not certified for use on our network and won't be activated as new or replacement equipment. What does it mean if my equipment isn't supported, and how do I check if a piece of equipment isn't supported? ![]() ![]() Note: Please remember that modems require routers in most network configurations for features like WiFi or to support add-on products like Xfinity Home. If you're not currently an Xfinity customer, you can still find compatible retail equipment using your address and the Internet service speed you want. You can customize the results by adjusting the filters, such as Download Speed, Built-In WiFi or Voice/Telephone-enabled. Once you've signed in, you'll see information about your existing device, as well as download speed (if applicable) and all retail equipment certified and compatible with your existing service. Just visit and sign in for a personalized experience. If you're currently an Xfinity Internet or Voice customer, you can find compatible retail equipment automatically. How do I find the right retail equipment? You'll also be responsible for configuring your wireless network's security settings, if applicable. You'll be responsible for troubleshooting device-related issues using the manufacturer's user manual if we've confirmed that your Xfinity Internet or Voice service is functioning properly. We recommend that you stay aware of new developments in technology to better understand when replacing your retail device may be necessary. You're responsible for making sure your retail device is secure and certified, that it supports your Xfinity Internet service speed, and for upgrading your equipment when we increase speeds. What are my responsibilities when buying and using my own equipment with Xfinity service? To learn more, see more about installing and activating your purchased modem with Xfinity service. Then, after buying compatible retail equipment, install and activate it and start enjoying your service. If you're an existing customer and need to know your level of service, see which level of Xfinity services you subscribe to. Before buying from the retailer of your choice, please go to to find certified retail equipment that supports your Internet speed tier. You can purchase your own retail modem for use with your Xfinity Internet and/or Voice service, as long as the equipment is certified to work on our network. Non-supported devices won't show up on the site.įrequently Asked Questions Can I bring my own equipment to Comcast? If the device is compatible with your Xfinity Internet and/or Voice service, you'll see a message under the thumbnail image with details about the product, including Device Type and Download Speed.Note: This filter only appears if you search through the Search for equipment field. You can narrow search results by using the filters available on the left-hand side of the screen. ![]()
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